The Fine Print - please read

Hey there sisterhood, I hope you love working with me as your Personal Stylist.  I am excited to learn more about you and help you with your style.

There’s a few things to note before you book, so please read the fine print below.


I try and be as timely as possible with contact via email and messages, but please allow for up to 24 hours for me to get back to you.


If you can’t find what you’re looking for on my website, please do reach out to chat about your needs.  Email 


Refunds and Cancellations

Refunds are permitted at the discretion of Stylist Emma John.  If you cancel 10 days prior to the session, you will be refunded in full.  Cancellations after this time will not be able to be refunded.  If you need to reschedule your session time, please get in contact with Emma as soon as you know you need to do this.  Rescheduling needs to be done within one month of the original appointment. 

If Auckland or NZ goes into a lockdown due to COVID19, Emma will be in contact with you to reschedule.  


Travel Fees

Mileage is charged as per IRD guidelines at 83c per km and will apply for areas outside of a 25km radius of Point Chevalier or off mainland Auckland.  Travel fees may also include hire transport, buses, trains or ferries and the extra hours incurred for travel at $50 per hour.  If travelling outside of Auckland, this will be negotiated between the Stylist and client directly.  


Timings and where to shop

A two-hour shopping session will mean we visit between 4 and 6 stores within the same area..  Please indicate on your client intake form if there are any stores you specifically want to visit.  Emma will make the final decision on where to shop, based on your intake form.  She will discuss shopping venues and confirm your shopping plan once this is completed.  


Please note that appointment times are on a strict scheduling system, allowing for me to work with you and other clients in the same day.  If, for any reason, you’re running late, please text me to let me know.  


Online Products 

No refunds are available on any digital products or online services.  However, if you're not happy with what you receive, please do chat to me about your concerns as I will always want you to have a terrific experience.