Exchanges and Returns on new clothing
*Please note that there are no exchanges or refunds available on second hand clothing sold on this site**
If your purchase is the wrong size we are happy to exchange the item (subject to availability), or alternatively offer you a refund on the price of the garment. We do not refund the cost of postage.
Exchanges must be returned within 14 business days of receiving your order and the cost of the exchange is at your expense.
For returns, please contact me before you post, so I can send you the returns form.
Please remember that the cost of the return postage is at your own expense. The goods are your responsibility until they reach us, so please do use a postal service that insures the value of the items you are posting.
Our Returns address is:
Sisterhood of Style
36 Maryland Street
If you would like to exchange please email email@example.com to arrange your exchange to be put aside.
ALL RETURNS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE IN A SALEABLE CONDITION.
WHAT IF MY ITEM IS FAULTY OR DAMAGED?
We offer refunds on faulty garments only. It is the customers responsibility to check the garment for faults when they receive it and to notify us within 7 days. All garments are checked when they are sent out and we cannot take responsibility for items damaged in transit or upon opening – please be careful when opening parcels with scissors. If a fault is found in the garment after that time we will not accept it. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent damage. New Zealand customers are protected by the consumers guarantee act.
Any questions, please feel free to email us on firstname.lastname@example.org